What is hotel CRS system?
A hotel CRS system or better known as central reservation system enables all kinds and sizes of hotel groups and chains to maintain a complete and centralized control over their reservations and online inventory distribution. The CRS hotel system also helps hotel chains in acquiring chain-wide direct bookings, improve guest experience, and even streamline operations.
Here’s where the CRS system comes into use for your hotel chain
Centralized control on inventory
You can monitor the entire inventory of all your locations on OTAs, GDS, hotel website and other channels from one place with the CRS system.
One call-centre for bookings
The central reservation system enables you to take bookings and enquiries of any location of your hotel group from a single window.
Synced reservations
All your reservations are synced at one place and reflected at the respective locations. Whether they’re coming from OTAs, hotel website, or walk-ins.
Centralized guest profile
The CRS hotel system helps you serve your guests better by generating a single profile of all the guests staying at any location of your hotel chain.
Consolidated data insights
You get intelligent data insights of revenue, bookings, occupancy and a lot more of your hotel chain consolidated in the form of graphs and reports.
N locations. 1 booking engine.
You get a chain-wide booking engine integrated on your hotel website through which your guests can book directly for any location.
Centralized travel agents profile
Handle all your chain-wide travel agents and keep track of the bookings they get for you effortlessly, all from a single place with our CRS system.
One booking. One voucher.
Regardless of the locations your guest books at in his one journey, he’ll get just one voucher. This reduces his to and fro to check multiple vouchers.
Multiple properties. Single login.
Our central reservation system for hotels gets you a single login across all your properties, relieving you from multiple login credentials.
Customized booking flow
You get to set up the booking flow on your hotel website as per your brand’s standards; using the booking engine API in our hotel CRS system.
With our CRS system,
your hotel chain is bound to experience
Increased Revenue
Reduced expenses
Happier guests
Various hotel groups are flourishing with eZee's CRS system
Leading the hospitality industry for over a decade, we are proud to present various properties all over the world that are currently benefiting from eZee CRS solution.
Katerina Park
Russia
Leader Apartments
Kuwait
Citihub Hotel @ Gu...
Indonesia
Oak Plaza Hotel (E...
Ghana
Cuba Baga
India
Zostel - Jaipur
India
My Home Hotel
Malaysia
KK SUITES-Marina C...
Malaysia
Dunes Oud Mehta
UAE
See what other hotel groups are saying!
I have been using eZee’s central reservation system for my hotel chain, Capital Hotels in Iceland. Using the system has been easy and the connection from the OTAs to eZee Absolute via the channel manager is problem free. I no more have to do any to and fro from one property to another to manage reservations and inquiries. All of it is managed centrally by the eZee’s CRS hotel software. Whenever I’ve had any queries, the 24 hour support from eZee has always been there to solve them. After so many years in the industry, I have yet to come across better support staff.
Explore more features
- Easy Booking Process
- Free Hotel Booking Links Program
- Facebook Integration
- Plug & Play Widget
- Packages
- Rate Shopper Tool
- reviews
- SMS Alerts on Bookings
- TripConnect
- yield management
- API Integration
- Hotel Rate Management
- Perks of eZee Booking Software
- Mobile Friendly Booking Engine
- Central Reservation System
- Statistics, Reports & Logs
- Google Hotel Ads
- Guest Engagement
What else do we have for your hotel chain?
eZee CRS System: Multiple properties. One system. One login.
One-stop to manage your hotel chain
FAQs- Addressing your questions on our Hotel CRS System
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I’ve more than 9 properties across the world. Handling all of them via one system might take a longer time to upload any data or can even hang-up.
Our CRS system is one of the fastest central reservation systems for hotels which has the capacity to update rates and distribute inventories within a few seconds for all locations from a single place. Also, irrespective of the number of properties, our CRS system works at the same speed. Hence, you’ll not face any issues related to uploading the data or system hang-up.
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What is one call-center for bookings? How it’ll help me handle all my inquiries of multiple properties from a single place?
“One call-center” works like a Central Reservation Office. We provide a panel to all hotel chains to handle all their bookings, room rates, room availabilities, and inquiries about reservations from one place. Also, we’ve easy-switch multi-property options in our central reservation office, with the help of which you can easily check reservations and inquiries even for your specific property from a single window.
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Do you charge any fees while creating a booking engine page in the website, or it is included in the chain-wide booking engine integration only?
No, there is no extra charge. It is included in the integration only.
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Can I see all my 2 to 3 years’ past data through consolidated data insights?
You’ll be able to check all your hotel properties data with the help of our consolidated data insights, only if you’ve used our hotel CRS software in the past. (As this feature is included in our hotel central reservation system)
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Can I manage profiles of my past, present as well as future guests?
Yes. As long as you’re using our CRS software, all your guests’ data will be there in the system and you can use it whenever the need arises.
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Which third-party gateway you provide for online payments?
There are 100+ online payment gateways connected with eZee Central Reservation System. Also, we’re always open for other integration as per the client requirements.
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How often do you update your hotel CRS software?
Our eZee experts always keep an eye on the current market trends and customer demands. Hence, accordingly, we update our CRS software to increase the productivity and revenue of the hotel chain.
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Do you provide training to operate this CRS system?
Once you purchase our central reservation system, our team will provide training to you and all of your staff members at no cost. Moreover, our support team is available for you 24x7x365. You can contact us anytime.
FAQs related to the additional products we’re offering to hotel chain
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I have a hotel chain in different countries. Does your hotel property management provide multi-language or multi-currency support?
Yes. Our hotel property management does provide multi-language or multi-currency support. In total, our system supports 50 languages worldwide.
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Can I manage reviews of different countries from a single place?
Yes. You can easily manage all your hotel chain reviews from a single place via Online Reputation Management Software.
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My hotel properties are in India, Singapore, China, and South Korea. Suppose, I’m handling all reviews from Dubai and want to respond to all of them - even though I don’t know the language. Can I do that from your system?
Yes. Our Reputation Management System can help you translate your responses in the preferred language. Also, you’ll be able to view all your guest reviews in your preferred language through our system.
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Can I manage reservations and inventory distribution of my hotel chain while on-the-go from your Hotel Management Mobile App?
Yes. Whether you have a single hotel or a hotel chain, you can instantly manage all your reservations and inventory distributions on-the-go through our Hotel PMS Mobile App.