An online hotel reputation management software: Critique by eZee
Why are hotel reviews important?
people use online reviews to select a hotel to stay
people wouldn’t book at hotel with no reviews
TripAdvisor users believe that hotels that respond to reviews care for their guests.
- Reviews strengthen your online presence
- Your guests can have a clear idea about your services
- Because of this, your bookings increase
On that note, your reviews and the way you respond to your reviews matters.
How does our online reputation management system work?
We bring your hotel’s best on the table
Get the accurate evaluation of your property through online reputation management system. You can precisely identify which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.
We get you reviews from everywhere under one roof
All your reviews can be collectively monitored, through a single place. With eZee’s hotel review management software, you will be able to track every review received from TripAdvisor, Google, OTAs and so on.
We help you get more reviews on TripAdvisor
So it’s not just managing reviews, but our hotel reputation management software will also help you collect more reviews for free on TripAdvisor, through the TripAdvisor Review Express program, whom we’re affiliated with.
You get to know your guests better
Sentimental analysis is an important aspect of business. The online reputation management software helps you understand your guests’ attitude while they review you, and derive the information hidden within the review, giving you a clear-cut look out.
You can respond to all reviews from one place
Keep a detailed track of the reviews you receive on several sites, and respond to them effortlessly right from the reputation management software, in a flash.
Your booking engine reviews are also sorted
Our online reputation management system brings the reviews you get on your booking engine. So, it’s not just reviews from travel websites and Google that’re handled, but also those from your hotel booking engine.
Your replies to the reviews get easier
You can save pre-drafted response templates and use it whenever required. Our review management software also allows to edit the templates before using them and eventually speeds up your responses.
Your review management gets organized
In a bunch of reviews, how to know which site puts you in the spotlight, and which brings you down? Critique lets you know about that, and even helps you bifurcate your reviews according to the actions you need to take.
Even your oldest reviews - at one place
From our hotel reputation management software, you can check the reviews from any time period and examine all the reviews received during that time.
Your reviews in your language
You need not worry if you’ve received reviews in any foreign language. Our reputation management system translates them in your preferred language instantly.
Keep a tab on your hotel’s performance
From the reviews received, you can get a detailed analysis of the performance of your various services over the selected period of time in form of graphical representation from the review management software
You get a chance to improve your services
Whenever you receive the review- praising or criticizing any of your services. From Critique, you can directly mail the reviews to the responsible department.
Spread your reviews seamlessly
Surely you want to showcase the amazing reviews acquired by your hotel. And you don't need to juggle a lot for it, you can directly tweet the reviews from our hotel reputation software itself.
Get this best reputation management software at Start at /month
from these websites: TripAdvisor, Google, Booking.com, Expedia, Goibibo, Facebook, HolidayIQ, Agoda, MakeMyTrip, Yatra AND our booking engine
Want to manage reviews from more sites? Contact our sales team to know more.
Choose the best for your hotel